US CUSTOMERS
We offer USPS 1st Class Mail w/Delivery Confirmation included in our pricing.
All orders are shipped via the US Postal Service Mail. Most orders placed before 6PM EST Mon-Fri are usually shipped within 2 business days.
Shipping times range from 3-5 days. A specific delivery time frame is not guaranteed on any class of mail. If your order is urgent and you need it fast, please contact us.
INTERNATIONAL SALES
We offer international shipping to many countries. If you wish to make a purchase and have it shipped outside of the US and your country is not listed in the drop-down selection, please contact us via email to arrange for a shipping quotation and payment arrangements. The shipping quotation is as accurate as possible, however there may be situations where the actual shipping charge is a few dollars more or less. In these situations we will contact you to request additional funds or refund an overcharge. All International orders are shipped via USPS Priority mail at a cost of $16.95 US funds.
There are no guarantees on delivery time frames.
CUSTOMS/DUTIES/VAT/ETC.
We can appreciate that you would like to save some money, but please do not ask us to mark your package as a “gift” or declare a value that is less than your actual purchase. Should an item be refused at customs, any refund issued back to the customer will exclude the actual shipping & insurance costs. Certain items may be subject to a restocking fee. Please check with your country’s taxing authority for any questions you may have about taxes you may have to pay.
LOST PACKAGES
In the event you have not received your package within a reasonable, please contact your local post office or Customs Office. In most cases, the package may be waiting to be picked up. You can track the status of your package at USPS.com using the Delivery Confirmation number provided in your shipment notification email. If it is determined that the package is lost, you will be required to sign a loss affidavit and authorize a Postal investigation on your behalf.
If you have provided an incomplete, wrong address, or did not pick up your package and your package is returned back to us, you will incur additional shipping fees to resend the package out to you. Please be certain that the information you provide is correct and contact immediately if you have made an error.
MERCHANDISE RETURNS
Change your mind? We will accept merchandise for return that was purchased from RCBooya within 7 days of contact from the date you receive your package. The merchandise must be in new, unused condition, and in its original packaging. Please E-Mail ahead for return authorization to get a RMA number. Packages without a Valid assigned RMA# clearly marked on the outside of the box will be refused to the carrier. We do not accept returns via COD or billed to RCBooya in any way. All returns must be authorized by us via phone or email prior to sending items back.
We will accept RMA's up to 10 days after an RMA number is issued. International customers may take up 15 days to return merchandise.
DEFECTIVE RETURNS
If the item(s) you wish to return is in-operable, it may be defective. If you can determine that a product is defective before using it, we may be able to accept it back for exchange; however, we suggest that you contact us before taking any action. Please do not attempt to self-repair a defective item, doing so will void your warranty and your ability to return the item. Return shipping costs for warranty issues are the responsibility of the customer.
We will accept RMA's up to 10 days after an RMA number is issued. International customers may take up 15 days to return merchandise.
DAMAGED RETURNS
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please E-Mail or call us immediately. Save all packaging material and paperwork; do not throw anything away and take photos if possible.
